This policy applies to services provided by Osman Büyükvadi, trading as One Digital Maker on onedigitalmaker.com.
Before work starts
If you cancel before submitting the requirements form, you receive a full refund.
When the job is bigger than the service
If we find that your job needs more than the service you ordered, we send you a custom offer. If you decline it and we have not delivered any part of the work, you receive a full refund of your original order.
If we cannot complete the service
If we cannot fix the problem described in your order, you receive a full refund. This applies when the problem is within the scope of the service you ordered and you gave us the access and information we asked for.
Fix guarantee
If the problem we fixed comes back within 7 days after delivery and the cause is our work, tell us on your order page and we fix it again at no extra cost.
After delivery
Once you approve a delivery, or the order is completed automatically 3 days after delivery, the order is not refundable. Problems with the delivered work are handled as corrections within the scope of the service.
How refunds are paid
Refunds are made to the original payment method through iyzico, usually within 5 to 10 business days, depending on your bank.
How to ask for a refund
Write to us on your order page or at info@onedigitalmaker.com.